IT management challenges faced by government

Government organizations at every level face IT challenges that threaten to diminish if not derail their IT-driven services. Federal, state, and local agencies are increasingly charged with daunting tasks such as:

  • Implementing modern network infrastructure
  • Managing critical applications and data in hybrid environments
  • Supporting legacy systems with updates, vulnerability patches, and other maintenance 
  • Discovering and mapping modern IT assets 
  • Administering and governing the privileges and access controls of an expanding workforce
  • Making sense of vast amounts of data from different sources to make informed decisions
US Government

To help public sector organizations address these and other issues, ManageEngine, the enterprise IT management division of Zoho Corporation, offers IT management solutions for government. These solutions help you manage all your IT operations, including networks, servers, applications, service desks, Active Directory, security, desktops, and mobile devices. 

Contextual integrations within our solutions—and third-party integrations with other leading applications—let you manage related IT elements from a single console. You’ll find that our solutions are cost effective, easy to configure, and innovative. And you’ll find that continuous support is available, should you need it. 

IT management solutions from ManageEngine

To optimise your IT operations and drive digital transformation

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IT Service Management

IT Service Management

  • IT and Enterprise Service Management
  • IT Support Management for MSPs
  • IT Asset Management
  • Customer Support Management
IT Operations Management

IT Operations Management

  • IT Infrastructure Monitoring
  • Applications Performance Monitoring
  • Network Performance Monitoring and Diagnostics
Endpoint Management and Security

Endpoint Management and Security

  • Desktop and Mobile Device Management
  • Endpoint Security
Active Directory Management

Active Directory Management

  • Identity and Access Management for Windows Environment
  • Self-service
  • Audits and Reports
IT Analytics

IT Analytics
Privileged Access Management

Privileged Access Management

  • Key Management 
Security Information and Management

Security Information and Event Management

  • User and Entity Behaviour Analytics
Learn more

The ManageEngine Advantage

ManageEngine helps you with out-of-the-box automated
reports for compliance regulations.

  • FISMA
  • NIST
  • GPG 13
  • GDPR
  • CJIS
  • ISO 27001
FISMA

Compliance Objective

To ensure that Federal departments and agencies observe measures to mitigate security risks to critical data.

Our products that will help you meet the compliance needs:

NIST

Compliance Objective

Security controls for information systems at federal agencies

Our product that will help you meet the compliance needs:

  • Firewall Analyzer - Reports on all inbound and outbound traffic, all policy logs and configuration changes based on user identity.
GPG 13

Compliance Objective

Protective monitoring to achieve enhanced confidentiality, integrity and availability of IT systems impacting business sustainability and reputation

Our product that will help you meet the compliance needs:

GDPR

Compliance Objective

To increase privacy and extend data rights for EU residents and help them understand the usage of their personal data.

Our products that will help you meet the compliance needs:

  • ADManager Plus - Reports about the real-time changes in the Active Directory.
  • ADAudit Plus - Reports on user accesses and user session activities, detection of brute-force attacks, internal attacks and backdoor accounts.
  • EventLog Analyzer - Object access report and other object-based events reports.
  • DataSecurity Plus - Reports on all files/folders access, modifications and storage.
  • Exchange Reporter Plus - Reports on visibility in organizations' mail boxes, log on attempts and changes therein.
  • ServiceDesk Plus - Distinguishing PII from other data, anonymizing them based on user requests and other GDPR-specific features.
  • Desktop Central - Exclusive DPO dashboard for deeper insights on security status of devices and breach notifications, automated end-to-end patch management, role-based access controls and more.
  • Mobile Device Manager Plus - Containerization to segregate corporate and personal apps on mobile devices, encryption of sensitive business information, configuration of role-based accesses and more.
  • Log360 - Threat intelligence, forensic analysis, incident detection and management capabilities with predefined audit report templates.
  • Key Manager Plus - Controlled exposure of personal data (PII) in reports, password protection for exports, administrator acknowledgement of data transfer for third-party integrations, provisions to purge audit trails, database level encryption of sensitive personal information and provision to manage non-user email addresses.
  • Analytics Plus - Password protection for files/dashboards/reports during export and email scheduling and while publishing or embedding in website/blog.
  • Password Manager Pro - Controlling, managing, monitoring, and auditing the entire life cycle of privileged access - privileged account management, remote access management, and privileged session management for GDPR compliance.
CJIS

Compliance Objective

Providing appropriate controls to protect the full life cycle of Criminal Justice Information whether at rest or in transit

Our product that will help you meet the compliance needs:

  • Mobile Device Manager Plus - Remote locking and remote wiping of devices, detection of rooted and jail-broken devices, and unauthorized software/applications, geo-tracking and more.
ISO 27001

Compliance Objective

Managing the security of sensitive assets such as financial data, intellectual property, employee records, customer data, and other sensitive information

Our products that will help you meet the compliance needs:

  • EventLog Analyzer - Event logging, protection of log information, review of user access rights, reports on secure log-on procedures and user registration and de-registration.
  • Password Manager Pro - Access control to critical systems, unique user identification and accountability for all privileged activities, sensitive information protection with cryptographic controls.
  • Firewall Analyzer - Reports on all inbound and outbound traffic, all policy logs and configuration changes based on user identity.

Our certifications

  • Zoho Corporation is ISO 27001 (Information Security Management System) certified and SOC 2 Type II (Security, Confidentiality, Process Integrity, Availability and Privacy) compliant. 
  • Zoho Corporation participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework.  
  • The data of our SaaS applications users resides in our data centers, which are also industry standard SOC 1 Type II and SOC 2 Type II compliant as welll as ISO 27001 (Information Security Management System) and ISO 22301 (Business Continuity Management System) certified.
  • Certifications ISO 27017, 27018, CSA STAR, and NIST are in Zoho Corporation's road map.
  • ManageEngine's ADManager Plus and EventLog Analyzer have received the Certificate of Networthiness (CoN) from the U.S. Army Network Enterprise Technology Command (NETCOM), by meeting all the U.S. Army standards for security, compatibility and sustainability.
  • ManageEngine's Desktop Central is listed in the Department of Navy Application and Database Management System (DADMS), the authoritative list of software applications for use within the U.S. Navy and U.S. Marine Corps.
  • Desktop Central also conforms to the three standards incorporated within the International Edition of VPAT: 
    • Revised Section 508 standards – the U.S. Federal accessibility standard
    • EN 301 549 requirements – the European Union’s “Accessibility requirements suitable for public procurement of ICT products and services in Europe”
    • WCAG 2.1 or ISO/IEC 40500 guidelines – W3C/WAI’s recently updated Web Content Accessibility Guidelines
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Major government organizations trust ManageEngine
to help with their IT

Largest federal departments use ManageEngine

Top 15 defense contractors use ManageEngine

How to purchase

Let ManageEngine help you manage and modernize your agency’s IT operations. Our IT management software is easy to deploy, easy to use, feature rich, and available for purchase at discounted prices through the GSA Schedule.

Work with a ManageEngine partner to find the right IT solution for you.

contact

GSA contract number:

47QTCA19D009H

contact

Contract Owner:

Northwind Technologies

Engage with our partner

Northwind Technologies

Staffed with IT infrastructure management professionals, Northwind Technologies offers consulting services on building and running an efficient IT infrastructure services model. It assists in conducting IT assessments, as well as designing and implementing the latest technologies to simplify operations with proven solutions that deliver value to your business.

  • 917-509-1964
  • info@northwindtech.net
  • 17621 46th Court North
    Loxahatchee, Florida 33470
ManageEngine Partners

Resources & Case studies

Read how government agencies are propelling their digital transformation with
ManageEngine solutions.

Seattle

Housing Authority

Read More

Grand Rapids

City

Read More

Ohio

Department Of Education

Read More

Florida

Department Of Transportation

Read More

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  • Active directory
  • Helpdesk management
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  • IT security management
  • Advanced analytics for IT
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  • IT management from the cloud
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